NG911 Solutions for Canadian PSAPs
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January 11, 2021

Combat Networks selected to provide NG911 solution to one of the largest Canadian Public Safety Answering Point (PSAP) in Canada!

Announcement – January 11th, 2021


Combat Networks selected to provide NG9-1-1 solution to one of the largest Canadian Public Safety Answering Point (PSAP) in Canada!


Combat Networks is very pleased to announce that after several months of rigorous evaluation and testing, another major multi-site, industry leading Public Safety Answering Point (PSAP) organization has selected Combat Networks to provide them with their best in class Next Generation 9-1-1 (NG911) CHFE (Call Handling Functional Element), in support of  their upcoming migration to NG911 system in Canada.


Canadians depend on the provision of reliable and effective 9-1-1 services to seek help in an emergency. As technology and consumers’ needs evolve, so do consumers’ expectations related to 9-1-1 services. The CRTC has mandated that NG9-1-1 services be implemented in Canada starting in April 2021. PSAPs in Canada will need to modernize and upgrade their 9-1-1 Communication Centers in order to be compliant with these new 9-1-1 standards.


This large PSAP is responsible for the operation of more than 20 Central Ambulance Communication Centers (CACCs) in Ontario and has the challenging task of providing reliable service for over 1000 telephone lines and over 200 operator positions.


The new Canadian NG9-1-1 infrastructure is expected to deliver several advantages to citizens who require emergency services when every second matters. For example, Canadians could eventually stream video from an emergency incident, send photos of accident damage or a fleeing suspect, or send personal medical information, including accessibility needs, which could greatly aid emergency responders. In addition, it will eventually be possible to call 911 and to communicate using Real-Time Text (RTT) should communicating by voice not be possible or unsafe.


Canadian PSAPs are responsible for establishing, maintaining, and operating communication services to proficiently field and manage 9-1-1 calls in Canada. In the past several years, there has been growing pressure to adapt to technological advances and government-mandated changes.


Common concerns of many PSAPS in Canada are how to adapt to these changes and how can a reliable project plan be created that ensures forward momentum while also providing flexibility to adapt to evolving standards.


The Combat Network’s approach to NG9-1-1 migration allows for maximum flexibility. It is well understood that each client’s environment is unique. Customer sites can be migrated to a “Pre-NG” stance, where agents answer E911 calls, while other sites in the solution can be migrated directly to NG9-1-1.


The design at the core of the solution ensures that regardless of the installation type, all customer locations are still on one seamlessly Integrated Platform.


The Combat Networks’ solution designed specifically for Canadian PSAPs has quickly become the benchmark for meeting the NG9-1-1 standards deployed in Canada. In collaboration with our Partners and Customer technical teams, we have continued to be the first to achieve major milestones in the ongoing NG9-1-1 trials in Canada.


  • First in Canada – to complete a successful test call on a “commercially available off-the-shelf solution”

Read more –

  • First in Canada – to transfer an NG test call between two PASPs.

Read more –


Combat Networks and our Partners Komutel and Avaya continue to invest in 9-1-1 development in Canada and continue to work with NG9-1-1 Service Providers to advance the NG911 trials.


As the standards continue to evolve further testing will be required for new functionalities such as RTT , Additional Data Repository (ADR), video, telematics as well as interoperability with other functional elements such as radio, call logging, and computer-assisted dispatch to name a few.


The CHFE solution to be deployed is based on “Open Standards” and offers the most robust and resilient telephony platform available on the market today. This architecture provides the reliability and redundancy required for a Public Safety environment. Its unique “Stateful Replication” capabilities provide 911 Agencies with the peace of mind that even in the unlikely possibility of a  component failure, there will be zero impact to operators with the capability of exceeding 99.999% of uptime and is the only solution that can meet this level of reliability when lives are at stake.


The 9-1-1 multi-media Agent Desktop Softphone components of the solution are based on NENAi3 standards and have been developed in Canada specifically for Canadian PSAPs and the Canadian ESInet services being implemented in Canada. The architecture has been designed to support future ESInet features such as RTT and video, but also has the flexibility to continue to adapt and grow as new technologies are introduced in Canada.


Combat Networks and our partners’ goals are to work alongside our clients to reduce the risks and disruptions associated with migration to NG9-1-1. Our Next Generation 911 (NG9-1-1) solutions are supported in Canada on 7/24/365.


Christopher Emery, CEO at Combat Networks identified that “recognizing the importance of NG911 to all Canadians – we have assembled a dedicated team of NG9-1-1 experts that are agile and responsive, with the sole purpose of deploying advanced, reliable communication technologies for the Canadian Public Safety Agencies. By being highly focused on continuously expanding our NG-specific expertise, we aim to help protect and save lives while addressing the evolving needs of Canadian NG911 services as new features and capabilities become available for years to come”.


 About Combat Networks


Since July 2001, Combat Networks has assisted its customers by designing and architecting state of the art high-performance networks. We have been installing, and training supported vendor solutions as well as maintaining, monitoring (NOC), and troubleshooting as required. Headquartered in Ottawa and with offices across Canada, we serve many of the country’s largest Federal and Provincial Government Departments, Heathcare, Police Force, Municipalities and Fortune 1000 companies. Our corporate mission is to be recognized by our customers as the most knowledgeable, most responsive, and most valuable external resource for network infrastructures where security, performance, and reliability are vital requirements. Everyone at Combat is focused and dedicated to your success by providing a complete lifecycle solution from network planning and project management through to post-sales support and network transition services. Combat has the people, skills, and products to work for you at all stages of the network infrastructure lifecycle. Visit us at


About Komutel


Komutel is a leading Canadian developer of 9-1-1 communication solutions which are easily integrated with our Public Safety Client’s existing telecommunications and IT infrastructure (IT, VoIP, TDM, UC, Centrex, VM, mobiles, and radio). Komutel’s portfolio of 9-1-1 solutions is designed to be cost effective, and facilitate migration from legacy environment to NG9-1-1 based on Nena i3 standards while minimizing risks and disruptions as much as possible. Based on Open Standards, the Komutel architecture enables clients to configure the modular applications according to their specific needs, requirements and operational preferences. Komutel is a privately-owned Canadian company founded in 2001.


About Avaya


Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya. For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at


For media inquiries:

David Patterson, Combat Networks

[email protected]

Source: Combat Networks Inc. Newsroom

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