Provide superior customer service at a significantly lower cost with Netagen's easy-to-use contact centre solution

Netagen Connect CCaaS is a highly scalable, carrier-grade, multi-tenant, multi-channel Contact Centre as a Service (CCaaS) application.

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Customers, Agents and Managers' Experience, Reimagined.

The Contact Centre as a Service (CCaaS) solution provides a single point of queuing and routing for all contact types, including phone calls, video calls, emails, voicemail, web chat, social media, and web voice.

All contact types are tracked and managed through one database and one set of real-time and historical rules.

Simple

In just a few clicks, you can set up and make changes to your contact center so that agents can begin helping customers right away.

Saving

Save on hardware, maintenance and internal IT support costs compared to traditional on premise solutions.

Scale

Easily scale up or down to meet demand, with the flexibility to onboard additional agents working from anywhere.

Support an omnichannel customer experience

The CCaaS solution provides a single point of queuing and routing for all contact types, including phone calls, video calls, emails, voicemail, web chat, social media, and web voice.

Empower your agents to deliver the best customer experience

The Netagen Connect Contact Centre service consolidates all agent features into one simple application, helping to save your agents valuable time and increasing their productivity. It combines the Contact Control Panel (CCP) with other Netagen Connect Contact Centre capabilities, such as task management, customer information, knowledge assist, and workforce schedules into a single UI.

Managers: Scale and Lead with ease.

Managers can setup quickly and make changes in minutes. Netagen Connect CCaaS’s analytic capabilities allow managers to forecast, plan and schedule with data driven insights.

Backed by our industry leading network operations centre

With 24-7 monitoring platform and oversight, the Netagen NOC provides a 360° view of your contact centre’s health and availability so you can concentrate on your mission.

Why Choose Netagen?

Since 2001, Netagen (formerly Combat Networks) company provides communication and networking technologies to Enterprises, Government, Health Care, and Education. We make teams and partnerships more efficient. Our best solutions help our clients to cut costs and simplify management.

We currently support and manage over 150 clients and 2,500 sites across Canada, with offices in Ottawa (headquarters), Montreal, Toronto (Stouffville), Calgary, Edmonton, and Vancouver.

450,000+ COMMUNICATION PORTS MANAGED

Netagen-managed communication ports for more than 2,500 sites.

National Footprint

Netagen Connect CCaaS is available in all major cities in Canada and coverage is expanding all the time.

21+ YEARS IN BUSINESS

Trusted by Police Forces, Military, Universities and Municipalities for mission-critical communication support since 2001.

OFFICES ACROSS CANADA

5 offices across Canada. Netagen is supporting clients from coast to coast, with local support and industry best technicians.

Our Office Locations

Ottawa

120 Iber Road – Unit 104

Ottawa, Ontario

K2S 1E9

Toronto

38 Innovator Avenue

Unit 6, Stouffville, Ontario

L4A 0Y2

Montreal

210 – 3883 Boul Saint-Jean
Dollard-des-Ormeaux, QC

H9G 3B9

Calgary

105S – 3030 3rd Ave.

NE,Calgary, Alberta

T2A 6T7

Surrey

12204 – 86 Ave.

Surrey, British Columbia

V3W 3H7

How to Get Started

The first step on your journey to a better contact centre solution is just a few clicks away. Schedule a free discovery call to go over your existing contact centre requirements and find out if Netagen Connect CCaaS is right for you.